State Farm® Insurance Agent Chris Shields
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Adam Cadie
May 6, 2024
"Great insurance company"
Dan Rowell
February 18, 2024
"Sold my insurance account to another agent then lied and told me he retired"
"My father, Bob Shields, retired at the end of 2022. State Farm assigned his customers to other local agents. I am still an agent in Machesney Park. "
Anne Cyrs
January 19, 2024
"Very friendly and helpful staff! Staff was easy to get into contact with and followed up via phone call to give additional details and insight."
James Weeter
December 5, 2023
"Long time customer , starting in 1962, We love Chris Shields office State Farm"
savannah hensley
November 21, 2023
"Absolutely the best customer service! I’ve been with this location for about 15 years. For cars, and rental insurance and now homeowners insurance. I change cars ALOT, and they’ve always been the best. They do what I need them to do, and quickly so I’m good to drive my new car that day! I can’t say enough good things about the entire team at Chris Shields State Farm!"
Amy Truninger
July 12, 2023
"Great Service!! Thanks Lisa"
mike keppner
May 25, 2023
"Outstanding service and business personality!"
Richard Froman
May 22, 2023
"Everybody is helpful"
Edgar Osorio
May 17, 2023
"Very nice people, excellent customer service. They answered all of my questions."
Brenda Marzano
March 29, 2023
"Very prompt and polite service. Would highly recommend their services!"
Sondra Gentry
March 29, 2023
"I always have fast wonderful service from this company. And come to them with all my insurance needs and will continue to in the future."
Jamie Nadowski
March 28, 2023
"The two agents we have had at this office have been very personable and helpful, we have been with State Farm for over 40 years and I have always had prompt and great service. We have our house inss., 4 cars, and two motorcycles insured with State Farm, sometimes consider changing to cheaper insurance, but good service goes a long way versus saving a little money. We have had a house fire, hail damage claim, and couple car accident claims and State Farm handled them promptly and were very easy to work with. Our newest agent Debbie went out of her way and dropped a receipt off at our house recently because their computers were down at the office, WOW, if that isn't excellent customer service! We will be staying with State Farm for years to come."
darlene wood
February 14, 2023
"A very friendly place to do business with. Everyone there is so polite and care about you and any of your needs. Thank you for being you."
jan Hobbs
February 6, 2023
"Very helpful and friendly staff."
Marci Oldani
February 6, 2023
"Debbie with State Farm at Chris Shield's office goes out of her way to make sure that your needs are taken care of. The communication and prompt responses are outstanding. We have been down sizing our business and Debbie has been very personal, kind and understanding as we are making this transition."
Cindy Spitzner
February 2, 2023
"Wonderful. Lovely people with knowledge and friendliness bar none."
Sue Buckwalter
February 2, 2023
"In times of an accident, even the most calm person gets a little on edge. I have always felt a calm when calling the Shields office and expecting experienced great follow through. Thanks, Bob, Chris, Lisa and Debbie for your 40 years of assistance!"
Joni Hauser
February 2, 2023
"I finally made the decision to bundle my homeowners and my car insurance. Couldn't believe the savings and State farm made it so easy. I am a happy camper with the results I received"
Bob Johnson
January 27, 2023
"Awesome lisa"
blue elephant
January 20, 2023
"Lisa was great to work with, she answered all my questions and got me great rates."
Mayra Gonzalez
January 18, 2023
"Great customer service! Debbie is always super helpful and quick to respond! Thank you"
carolyn repka
January 1, 2023
"Friendly staff and great service. Satisfied State Farm Customer since 1976."
Michael Jannisch
December 15, 2022
"We’ve been with Chris Shields State Farm for some time now and they have always done an excellent job for us and we have NO complaints at all! No issues ever!!"
Ricky Barton
December 14, 2022
"Very satisfied with their customers service, they are willing to go the extra mile to resolve any problems or questions you have."
Julie Wolfgram
December 8, 2022
"Wow such wonderful people to help you!! Great prices too. Happy to have started with."